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Lookback

Updated: Jul 5, 2026

Run moderated and unmoderated user research sessions, let AI surface insights, and share timestamped evidence with stakeholders — all inside one platform.

Lookback

About Lookback

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Key Features

🎙️

Moderated Research

Freelance, Team, Insights Hub, Enterprise

Moderated sessions let you guide a live conversation while AI captures notes and suggests findings in real time.

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Unmoderated Research

Unmoderated studies let participants complete tasks on their own while AI follow-ups probe deeper into their responses.

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AI Suggested Findings

AI automatically suggests findings aligned with predefined stakeholder goals during moderated sessions.

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Live Stakeholder View

Observers can watch live sessions, chat, and take notes without disrupting the conversation.

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AI Follow-ups

AI follow-up questions automatically probe for the real reason behind a participant's response in unmoderated studies.

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Smart Headlines

AI generates scannable summaries directly in the transcript so you can grasp session highlights in seconds.

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Cross-Session Analysis

Discover lets you ask questions and get answers drawn from every session and note in your project.

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Bring Your Own AI

Connect Lookback to your existing LLM via the Model Context Protocol to keep analysis in your current workflow.

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Flexible Recruitment

Source participants from the User Interviews integration or bring your own participants for free.

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Privacy-first Design

Redact sensitive information from recordings with one click.