About Kapture CX
Overview
Kapture CX is an AI-powered customer experience platform built around AgentOS, an agentic operating system that brings AI agents and human intelligence together in one execution layer. The platform serves BFSI, Retail, Travel, Digital Native, Energy & Utilities, and Consumer Durables companies, and is deployed across 1,000+ enterprises in 60+ countries.
AgentOS is organized into four components: VITOS Agent Builder for creating and deploying no-code AI agents, COMMAND for human oversight, CALIBRATE for quality auditing, and PULSE for operational intelligence.
Key Benefits
- Build no-code AI agents for voice, chat, email, and social, then test them against edge cases before go-live.
- Define exactly where humans step in, with review, approval routing, and one-click override of live processes.
- Log every interaction against SLAs and score quality and adherence automatically.
- Ask questions across any operational data and execute recommended actions without waiting for reports.
- Snap into existing tools with pre-built connectors for 1,000+ systems and open APIs.
- Protect PII with AES-256 encryption and role-based access control.
How It Works
Every task, from a customer request to a collections case, enters the OS once and Kapture carries it to resolution through five stages: Omniscient Context gathers live data from every system the task has touched, Deep Intent reads tone, urgency, and history, Smart Decisioning triggers the next best action, Loop Closure executes and validates the outcome, and Human Control hands off only where a judgment call matters.
Use Cases
- BFSI lenders automate collections from pre-due to 90+ days past due and run audit-ready claims management.
- Retail teams resolve returns and refunds without agent involvement and manage orders in one flow.
- Airlines and online travel agencies handle cancellations, rebooking, and itinerary changes in real time.
- Digital-native companies scale customer operations without scaling headcount.
- Finance teams automate collections outreach, repayment offers, and compliance trails from one flow.
- HR and IT teams handle employee requests, escalations, and onboarding workflows without manual coordination.
Why Choose This Product
Kapture is full-stack and AI-native: ticketing, automation, analytics, voice, and chat are built on a single data spine rather than stitched-together point solutions. It is flexible by design, fitting into Salesforce, SAP, or homegrown CRM stacks without a rip-and-replace, and the company says enterprises can deploy in weeks rather than quarters.
Kapture CX Pros & Cons
- No-code AI agent builder for voice, chat, email, and social
- Pre-built connectors for 1,000+ tools with open APIs
- Human oversight layer to review, approve, and override AI actions
- AES-256 encryption and role-based access control
- Deployed across 1,000+ enterprises in 60+ countries
Key Features
No-Code Agent Builder
Build, test, and deploy AI agents for voice, chat, email, and social without writing code.
Human Oversight Layer
Review, approve, and override AI agent actions, with one-click takeover of any live process.
Quality Audit Automation
Log every interaction against SLAs and score quality and adherence automatically.
Intelligence Layer
Query any operational data, surface recommended actions, and execute them without manual steps.
Voice & Non-Voice Agents
Deploy AI agents that handle voice calls plus chat, email, and social channels.
Advanced Ticketing
Manage helpdesk, contact center, and internal ticketing workflows across teams.
Reports & Analytics
Track performance through an observability platform with reports and analytics.
Enterprise Security
Protect PII with AES-256 encryption and role-based access control.
Kapture CX Pricing
View full pricing →Pricing extracted from the product website and may change. Check the source for current details.