About Gainsight
Overview
Gainsight is a customer success and retention platform built to keep customers getting value, staying, and growing. It gives teams and AI agents the context to act at the right moment, so more customers renew and expand.
The product family spans Gainsight CS for customer success, Gainsight PX for in-app guidance, Gainsight CC for customer communities, Skilljar for customer education, and Staircase AI for turning signals into scored risk. An Agentic AI offering lets organizations buy the foundation, build custom agents and workflows, or hire Gainsight experts to run renewals at scale.
Key Benefits
- Track customers across the full journey, from onboarding and adoption through renewal and expansion
- Turn every customer signal into scored risk and a recommended action with Staircase AI
- Drive adoption with in-app guidance that meets users where they get stuck via Gainsight PX
- Give customers one place to ask, answer, and learn together with Gainsight CC
- Convert new customers into product experts with Skilljar academies that scale
- Hand off renewals to Gainsight experts and agents to keep the outcome without staffing the motion
How It Works
Teams first wire their customer context into the platform. They can then deploy ready-made apps and agents, build custom agents and workflows on that wired-in context, or hand renewals to Gainsight experts. The platform surfaces the right action at the right moment so customers get value, stay, and grow.
Use Cases
- Customer Success teams spot warning signs before renewal day and act on scored risk
- Product teams close the gap between shipped and understood with in-app guidance
- Education teams run academies that turn every learner into a product expert
- Community teams unify customer questions, answers, and learning in one place
- Revenue teams find growth already inside the customer base and expand accounts
Why Choose This Product
Gainsight has led the customer success category since its founding in 2009 and serves more than 20,000 growing customers, including DocuSign, Rockwell Automation, and Handshake. Its Agentic AI approach lets organizations choose to buy, build, or hire their path to automated, scaled renewals.
Gainsight Pros & Cons
- Named the world's #1 platform for customer success on its pricing page
- Product family spans CS, PX, CC, Skilljar, and Staircase AI
- Agentic AI offers buy, build, and hire options for scaled renewals
- Trusted by enterprise customers such as DocuSign and Rockwell Automation
- Serves more than 20,000 growing customers since 2009
Key Features
AI Insights & Automations
All plansAI-powered insights and automated workflows are included in the Essentials and Enterprise plans.
Customer 360
All plansA unified Customer 360 view of every account is included in the Essentials and Enterprise plans.
Playbooks & Success Plans
All plansPrebuilt playbooks and success plans guide customers through their journey in the Essentials and Enterprise plans.
Dashboards
All plansDashboards are included in the Essentials and Enterprise plans.
Health Scorecards
All plansHealth scorecards score customer risk and are included in the Essentials and Enterprise plans.
Renewal Forecasting
EnterpriseRenewal and Expansion Forecasting is included in the Enterprise plan.
Org Mapping
EnterpriseOrganizational Mapping and Sponsor Tracking is included in the Enterprise plan.
Customer Education
Skilljar academies turn customers into product experts and can monetize customer education.
Gainsight Pricing
View full pricing →- AI Insights and Automations included
- Customer 360 included
- Playbooks and Success Plans included
- Dashboards and Health Scorecards included
- Up to 100 users
- Unlimited viewer licenses
- Everything in Essentials
- Renewal and Expansion Forecasting
- Organizational Mapping and Sponsor Tracking
- Company News
- Up to 200 users
- Unlimited viewer licenses
| Feature | Essentials Custom | Enterprise Custom |
|---|---|---|
| AI Insights & Automations | ||
| Customer 360 | ||
| Playbooks & Success Plans | ||
| Dashboards | ||
| Health Scorecards | ||
| Renewal Forecasting | ||
| Org Mapping |
Pricing extracted from the product website and may change. Check the source for current details.