About Fin
Overview
Fin is an AI customer agent that resolves customer issues end-to-end across service, sales, and ecommerce. Over 12,000 brands including Anthropic, Clay, and Rocket Money use Fin to handle tickets, cases, emails, live chat, WhatsApp, SMS, and more.
Fin runs on proprietary Apex 1.0 and Apex Flash models custom-trained on billions of customer experience interactions. It achieves an average resolution rate of 76%, with many customers seeing over 85%, and the rate increases roughly 1% every month.
Key Benefits
- Industry-leading resolution rates averaging 76% across 12,000+ customers, with many exceeding 85%.
- 2 million weekly resolutions, growing fast with average resolution rate improving 1% every month.
- Runs on proprietary Apex models — 2.8% higher resolution rate, 0.6 seconds faster time to first token, and 65% fewer hallucinations compared to Sonnet 4.6.
- Works across the entire customer journey handling service, sales, and ecommerce roles using pre-trained skills.
- Over 226 product updates shipped in 2025, on track to 3x engineering productivity in 2026.
- Rated highest on G2 with a 90% satisfaction score, beating the nearest competitor by 8 percentage points.
How It Works
You connect Fin to your existing helpdesk — Intercom, Salesforce, HubSpot, Freshdesk, or others — and set up in under an hour. Fin pulls customer data, personalizes responses, and takes actions via API, Data Connectors, or MCP to update accounts, process payments and refunds, and troubleshoot technical issues.
Use Cases
- Customer support teams at SaaS companies — automate ticket resolution across chat, email, and voice while maintaining full customer context.
- Sales teams at ecommerce brands — handle inbound sales inquiries end-to-end, including order status updates and shipping queries.
- Enterprise support leaders in financial services — deploy Fin in heavily regulated industries where accuracy and compliance are critical.
- Retail and ecommerce customer experience managers — manage the full shopping journey from product questions to post-purchase support.
- Gaming companies — resolve player issues across multiple channels with low-latency voice interactions powered by Apex Flash.
Why Choose This Product
Fin is best suited for businesses of any size that want an AI customer agent capable of handling complex, multi-channel queries end-to-end without replacing their existing helpdesk. Pricing is outcome-based starting at $0.99 per resolved outcome, with a 50-outcome monthly minimum.
