About Fin
Overview
Fin is an AI customer agent that resolves customer issues end-to-end across service, sales, and ecommerce. Over 12,000 brands including Anthropic, Clay, and Rocket Money use Fin to handle tickets, cases, emails, live chat, WhatsApp, SMS, and more.
Fin runs on proprietary Apex 1.0 and Apex Flash models custom-trained on billions of customer experience interactions. It achieves an average resolution rate of 76%, with many customers seeing over 85%, and the rate increases roughly 1% every month.
Key Benefits
- Industry-leading resolution rates averaging 76% across 12,000+ customers, with many exceeding 85%.
- 2 million weekly resolutions, growing fast with average resolution rate improving 1% every month.
- Runs on proprietary Apex models — 2.8% higher resolution rate, 0.6 seconds faster time to first token, and 65% fewer hallucinations compared to Sonnet 4.6.
- Works across the entire customer journey handling service, sales, and ecommerce roles using pre-trained skills.
- Over 226 product updates shipped in 2025, on track to 3x engineering productivity in 2026.
- Rated highest on G2 with a 90% satisfaction score, beating the nearest competitor by 8 percentage points.
How It Works
You connect Fin to your existing helpdesk — Intercom, Salesforce, HubSpot, Freshdesk, or others — and set up in under an hour. Fin pulls customer data, personalizes responses, and takes actions via API, Data Connectors, or MCP to update accounts, process payments and refunds, and troubleshoot technical issues.
Use Cases
- Customer support teams at SaaS companies — automate ticket resolution across chat, email, and voice while maintaining full customer context.
- Sales teams at ecommerce brands — handle inbound sales inquiries end-to-end, including order status updates and shipping queries.
- Enterprise support leaders in financial services — deploy Fin in heavily regulated industries where accuracy and compliance are critical.
- Retail and ecommerce customer experience managers — manage the full shopping journey from product questions to post-purchase support.
- Gaming companies — resolve player issues across multiple channels with low-latency voice interactions powered by Apex Flash.
Why Choose This Product
Fin is best suited for businesses of any size that want an AI customer agent capable of handling complex, multi-channel queries end-to-end without replacing their existing helpdesk. Pricing is outcome-based starting at $0.99 per resolved outcome, with a 50-outcome monthly minimum.
Key Features
Proprietary AI Models
Fin runs on custom-trained Apex 1.0 and Apex Flash models built on billions of customer experience interactions.
Resolution Rate Tracking
Fin averages 76% resolution rates across 12,000+ customers, with many seeing over 85% and rates improving 1% monthly.
Multi-Role Customer Agent
Fin handles service, sales, and ecommerce roles using pre-trained skills and customer context across the full customer journey.
Helpdesk Integration
Fin integrates natively with Intercom and works with Salesforce, HubSpot, Freshdesk, and other helpdesks with no migration needed.
Voice Channel Support
Fin over Voice uses Apex Flash for low-latency, natural-feeling voice interactions across phone and other voice channels.
Procedures and Actions
Fin updates accounts, processes payments and refunds, troubleshoots technical issues, and reads and writes to third-party systems.
Analyze Suite
Fin provides CX Score, AI Topics, Trends, AI Recommendations, Monitors, and Custom AI Scorecards for conversation analysis.
Outcome-Based Pricing
Customers pay only when Fin resolves an issue end to end or successfully executes a configured Procedure.
Fin Pricing
View full pricing →- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS and more
- Customizable tone and answer length
- Takes action to update external systems
- Transfers to agents directly in preferred Inbox
- Configurable Inbox and Ticketing system
- Email, live chat, phone, SMS and more
- Workflows automations and pre-built reporting
- Public Help Center and Knowledge Hub
- Proactive Outbound Suite
- Plus $19 per helpdesk seat per month
- CX Score
- AI Topics
- Trends
- AI Recommendations
- Monitors
- Custom AI Scorecards
- Instant advice, insights and answers for agents
- Expert training and onboarding
- Trusted information from your content sources
- Global support with AI-translations
- Faster time to resolution
| Feature | Fin with your current helpdesk $0.99 usage-based | Fin with the Intercom helpdesk $0.99 usage-based | Pro $99/mo | Copilot $35/mo |
|---|---|---|---|---|
| Set up in under an hour | ||||
| Handles tickets, cases, emails, live chat, WhatsApp, SMS and more | ||||
| Customizable tone and answer length | ||||
| Takes action to update external systems | ||||
| Transfers to agents directly in preferred Inbox | ||||
| Configurable Inbox and Ticketing system | ||||
| Email, live chat, phone, SMS and more | ||||
| Workflows automations and pre-built reporting | ||||
| Public Help Center and Knowledge Hub | ||||
| Proactive Outbound Suite | ||||
| Plus $19 per helpdesk seat per month | ||||
| CX Score | ||||
| AI Topics | ||||
| Trends | ||||
| AI Recommendations | ||||
| Monitors | ||||
| Custom AI Scorecards | ||||
| Instant advice, insights and answers for agents | ||||
| Expert training and onboarding | ||||
| Trusted information from your content sources | ||||
| Global support with AI-translations | ||||
| Faster time to resolution |
Pricing extracted from the product website and may change. Check the source for current details.
How Fin compares
FinThis | ||||
|---|---|---|---|---|
| Starting price | $0.99 | Free | — | $99/month for Thumbtack |
| Pricing model | Paid | Freemium | Freemium | Freemium |
| Platforms | — | Web, iOS, Android | Web | Web |
| Top features |
|
|
| — |
| Rating | — | — | — | — |
