About Cignara
Overview
Cignara builds AI voice and chat agents for enterprise customer support teams. The agents replace FAQ pages and IVR menus by reasoning over customer data, applying company business logic, and taking real actions such as refunds, bookings, and payments. Cignara is backed by Y Combinator.
The product targets B2C enterprises and pairs automated voice and chat with a copilot that assists human agents in real time. One execution framework spans customer context, business logic, action, verification, and outcome logging, and it serves retail, banking, telecom, healthcare, travel, logistics, real estate, and SaaS support teams.
Key Benefits
- Voice agents handle inbound and outbound calls with natural turn-taking, low latency, and interruption handling in 32+ languages.
- Chat agents complete checkout, scheduling, order tracking, and guided next steps inside the conversation instead of handing off.
- Every answer is grounded in your knowledge base, scored for confidence, and cited back to its source.
- The Human Assist copilot transcribes live conversations and surfaces the next best action with approved policy references.
- Conversation Intelligence reports ROI per interaction, churn prevented, sales closed, and QA scores for each conversation.
- Customer data stays hosted in your region, and zero conversation data trains models.
How It Works
When a customer calls or messages, Cignara pulls customer context from the CRM, profile, conversation history, and sentiment. It then applies your workflows, policies, eligibility rules, and escalation rules and executes the action the request needs, such as a refund, booking, account update, payment, or cancellation. Before replying, the agent checks the draft against PII rules, policy, and brand voice guardrails, then returns a natural answer and logs the outcome and feedback into a learning loop.
Use Cases
- Retail and consumer brands use agents for order tracking, returns and refunds, product Q&A, and recommendations.
- Banks and insurers route card disputes, fraud alerts, claim status checks, and payment plans through the agents.
- Telecom operators automate plan changes, billing support, outage updates, and troubleshooting.
- Healthcare teams book appointments, refill prescriptions, and verify insurance coverage without a queue.
- Travel and hospitality staff let agents handle reservations, itinerary changes, cancellations, and loyalty inquiries.
- Delivery and logistics teams track shipments, change addresses, file claims, and confirm proof of delivery.
Why Choose This Product
Most bots retrieve; Cignara reasons and acts, which means it resolves a request end to end rather than replying with text. It runs on leading LLM models with continuous evaluation against your own evals, hosts data in your region, and keeps conversation data out of model training. Conversation Intelligence connects each interaction to a business result, so support leaders track ROI per interaction instead of cost per ticket.
Cignara Pros & Cons
- Voice and chat agents take actions like refunds, bookings, and payments inside the conversation
- Voice agents support 32+ languages with interruption handling and low latency
- Responses are grounded in your knowledge base with confidence scores and source citations
- Customer data is hosted in your region and never used to train models
- Conversation Intelligence reports ROI per interaction, churn prevented, and QA scores
Key Features
AI Voice Agents
Handles inbound and outbound calls with natural turn-taking, low latency, and interruption handling across 32+ languages.
AI Chat Agents
Runs checkout, scheduling, tracking, and guided next steps inside the chat so requests resolve end to end.
Human Assist Copilot
Listens to and transcribes live conversations, then suggests the next best action with approved policy and knowledge base citations.
Conversation Intelligence
Tracks ROI per interaction, churn prevented, sales closed, and QA scores for every conversation in one view.
Hallucination-Free Answers
Grounds every response in your knowledge base, scores it for confidence, and cites the source while evaluating continuously against your evals.
Data Sovereignty
Hosts customer data in your jurisdiction and uses zero conversation data to train models.
Execution Framework
Pulls customer context, applies your business logic, takes action, verifies against guardrails, and documents the outcome.
Custom Industry Workflows
Builds custom workflows for any industry, from refunds and claims to cancellations and plan upgrades.
Cignara Pricing
Pricing extracted from the product website and may change. Check the source for current details.
Frequently asked questions about Cignara
What is Cignara?
Cignara provides AI voice and chat agents for enterprise customer support. The agents replace FAQs and IVR menus, reason on customer data, take real actions, and turn each conversation from a cost center into a revenue moment.
Can the agents take actions or only answer questions?
They take real actions. Voice and chat agents process refunds, bookings, account updates, payments, cancellations, checkout, scheduling, and order tracking, then log the outcome for follow-up.
Which languages do the voice agents support?
Cignara voice agents support 32+ languages, with natural turn-taking, low latency, interruption handling, and configurable brand voice.
How does Cignara keep answers from being made up?
Every response is grounded in your knowledge base, scored for confidence, and cited to its source. Cignara evaluates the models continuously against your evals and applies PII, policy, and brand voice guardrails.
Where is customer conversation data stored and is it used for training?
Cignara hosts customer data in your data region so it never leaves your jurisdiction, and it uses zero conversation data to train models.
Which industries does Cignara support?
Cignara serves B2C enterprises in retail and consumer, banking and insurance, telecom, healthcare, travel and hospitality, delivery and logistics, real estate, and technology and SaaS, plus custom workflows for other industries.