About Kommo
Overview
Kommo is an AI-powered CRM built for messenger-based sales. It unifies conversations from WhatsApp, Instagram, TikTok, and other channels into one inbox where AI qualifies leads, responds instantly, and moves deals through the pipeline. Teams manage messaging, appointments, and workflows from a single workspace.
Founded in 2014, Kommo serves fast-growing businesses in 100+ countries and reports more than 100,000 clients. The platform covers the full sales loop: capture conversations, automate follow-ups, scale with broadcasting and bots, and analyze ROI.
Key Benefits
- Reply to every lead instantly with AI across a unified inbox
- Qualify leads and use AI suggestions to close more deals
- Move leads through the pipeline automatically so nothing slips through the cracks
- Book meetings with booking pages, calendars, AI scheduling, reminders, and follow-ups
- Track ROI, lead quality, and sales performance in every conversation
- Automate follow-ups, comment replies, and ad campaign tracking
How It Works
Teams connect messaging channels such as WhatsApp, Instagram, and Telegram to the unified inbox. Kommo AI qualifies incoming leads, drafts and sends replies, advances deals through pipeline stages, and books appointments automatically. Sales reps monitor dashboards and analytics to spot hot leads and find where leads drop off.
Use Cases
- Sales teams respond to inbound messenger leads instantly with AI
- Marketing teams sync audiences to ad platforms and track campaign ROI
- Service businesses manage booking pages, appointments, and reminders in one place
- Multi-location businesses run separate AI agents, channels, and workflows per branch
- Small teams start with Base for core pipelines, dashboard, and AI writing assistance
Why Choose This Product
Kommo scales AI depth by plan: Base offers AI essentials, Advanced adds pipeline automation, broadcasting, no-code bots, and up to 3 AI agents, and Pro unlocks booking, audience activation, and up to 50 AI agents. Enterprise adds single sign-on, scheduled backups, and dedicated support. A 14-day free trial includes all features and 10GB of storage without a credit card.
Kommo Pros & Cons
- 14-day free trial with full features and 10GB storage, no credit card
- More than 100,000 clients across 100+ countries
- Up to 50 AI agents and voice message handling on Pro
- Native messaging for WhatsApp, Instagram, TikTok, Telegram, and Messenger
- AI analytics reveal ROI and lead drop-off points
- Base plan limited to 1 WhatsApp number and 1 Instagram account per user
- Subscriptions require 6, 9, 12, or 24 month terms billed in USD only
Key Features
AI inbox & replies
All plansUnify chats into one inbox where AI qualifies leads, suggests replies, and responds instantly.
Pipeline automation
Advanced+AI moves leads through the pipeline so every rep knows the next step and nothing slips through the cracks.
AI booking & scheduling
Pro+Create booking pages, share scheduling links, and manage AI appointment booking, reminders, and follow-ups.
Sales & ROI analytics
Pro+Track ROI, lead quality, and sales performance in every conversation to reveal revenue drivers and drop-off points.
Broadcasting
Advanced+Send broadcasts to large audiences across connected messaging channels.
No-code bots
Advanced+Build and run bots without code to automate messenger conversations.
Audience activation
Pro+Create dynamic segments, sync audiences to ad platforms, and track campaign ROI.
Enterprise security & SSO
EnterpriseAdd single sign-on, enterprise-grade security, priority SLA, and scheduled backups.
Kommo Pricing
View full pricing →- 2,500 leads per user
- 750 AI credits per user/month
- 1 WhatsApp number and 1 Instagram account included
- Core workspace with pipelines, unified inbox, dashboard, and calendar
- AI reply suggestions, task suggestions, summaries, and writing assistance
- All Base features
- 5,000 leads per user
- 1,250 AI credits per user/month
- 3 WhatsApp numbers and 3 Instagram accounts
- Pipeline automation, broadcasting, and no-code bots
- Up to 3 AI agents and missed message detection
- All Advanced features
- 10,000 leads per user
- 2,250 AI credits per user/month
- Unlimited channels with unlimited WhatsApp numbers
- Booking pages, scheduling links, and AI appointment booking
- Up to 50 AI agents, audience activation, and sales analytics
- All Pro features
- Single sign-on (SSO)
- Enterprise-grade security and priority SLA
- Scheduled backups and priority data processing
- Dedicated account manager and priority support
| Feature | Base $25/mo | Advanced $35/mo | Pro $45/mo | Enterprise Custom |
|---|---|---|---|---|
| AI inbox & replies | ||||
| Pipeline automation | ||||
| AI booking & scheduling | ||||
| Sales & ROI analytics | ||||
| Broadcasting | ||||
| No-code bots | ||||
| Audience activation | ||||
| Enterprise security & SSO |
Estimate based on listed per-seat pricing. Volume discounts and add-ons may apply.
Pricing extracted from the product website and may change. Check the source for current details.
Frequently asked questions about Kommo
What Kommo plan should I choose?
The right plan depends on team size, sales complexity, and how much AI automation you need. Base suits small teams starting with AI-powered CRM essentials, Advanced fits growing teams that need more automation and smarter workflows, Pro targets teams that want advanced AI automation and scalable sales processes, and Enterprise is built for large organizations that require custom controls and support.
Is Kommo free?
Kommo is a paid product. See the pricing section for current plans and starting prices.
How much does Kommo cost?
Kommo offers the following plans: Base, Advanced, Pro, Enterprise. See the pricing section for what's included in each tier and any per-seat or usage-based costs.
What platforms does Kommo support?
Kommo is available on: Web, iOS, Android.