About Freshsales
Overview
Freshsales is an AI-powered sales CRM from Freshworks that helps teams grow their pipeline, boost conversions, and close deals faster. Built around Freddy AI, it works around the clock to highlight the best leads and deals, offer insights, and draft emails.
Trusted by 74,000+ businesses worldwide, Freshsales combines smart campaign management, lead capture, qualification, and routing, kanban pipeline planning, 360-degree customer views, intent scoring, and workflow automation in one easy-to-use platform. It is part of the Freshsales Suite, which gives sales and marketing teams a single source of truth for each customer's journey so they can share context, customize communications, and drive revenue together.
Key Benefits
- Freddy AI assistance: highlights the best leads and deals, offers insights, and writes emails automatically.
- Smart campaign management: runs sales campaigns to generate, capture, qualify, route, and track more leads.
- Visual pipeline planning: plans the entire sales process with kanban views and drag-and-drop cards.
- 360-degree customer view: understands buyers across their preferred channels with full context.
- Intent scoring: focuses sellers on the most valuable leads with intent scores from Freddy AI.
- Workflow automation: eliminates manual effort by automating repetitive, mundane tasks.
How It Works
Sellers plan their sales process in kanban views and configure pipelines with drag-and-drop cards. Freddy AI assigns intent scores to highlight valuable leads and recommends deals to prevent bottlenecks, so managers can forecast accurately. Teams then engage customers on their preferred channels with a 360-degree view and automate repetitive tasks, freeing more time to focus on closing deals.
Use Cases
- Sales teams: track and close deals faster with pipeline visibility and deal recommendations from Freddy AI.
- Sales development reps: capture, qualify, and route inbound leads generated by smart campaigns.
- Sales managers: avoid bottlenecks and plan accurately with timely insights from Freddy AI.
- Revenue operations: cut administrative work and improve productivity with workflow automation.
- Sales and marketing teams: share context and customize communications through the Freshsales Suite.
Why Choose This Product
Freshsales pairs enterprise-grade capability with easy setup, and a 21-day free trial requires no credit card. Customers report measurable results, such as Blue Nile cutting its no-show rate to about 20% and Humn reducing administrative time by 20% while scaling. Freshworks serves 74,000+ businesses across 120+ countries.
Freshsales Pros & Cons
- Freddy AI scores leads, highlights deals, and drafts emails
- Kanban pipeline views with drag-and-drop cards
- 360-degree customer view across preferred channels
- Workflow automation removes repetitive manual tasks
- 21-day free trial with no credit card required
Key Features
Freddy AI insights
Freddy AI highlights the best leads and deals, offers insights, and writes emails around the clock.
Intent scoring
Freddy AI assigns intent scores so sellers can focus on the most valuable leads.
Smart campaigns
Freshsales runs smart sales campaigns to generate, capture, qualify, route, and track leads.
Kanban pipeline views
Sellers plan the entire sales process with kanban views and drag-and-drop cards.
360° customer view
Teams understand customers across their preferred channels and engage with full context.
Deal recommendations
Freddy AI offers deal recommendations to avoid bottlenecks and plan accurately.
Workflow automation
Automation handles repetitive, mundane tasks to cut manual effort and raise productivity.
Freshsales Suite
Sales and marketing share one source of truth for each customer's journey in the complete CRM suite.