About UserTesting
Overview
UserTesting provides a human insight platform that helps teams make confident product and customer experience decisions by collecting feedback from real people. The platform addresses the challenge of teams building faster than ever while lacking certainty about what customers actually want. UserTesting serves enterprise product teams, designers, UX researchers, and marketers across industries such as retail, fin-serv, healthcare, media, travel, and hospitality.
Unlike tools that rely on analytics proxies or surveys alone, UserTesting captures video and audio of real participants reacting to apps, prototypes, and content. The platform combines a large authenticated participant network with AI-powered analysis to surface patterns and themes from user sessions.
Key Benefits
- Trusted by 75 of the Fortune 100 companies for human insight research.
- Access to 7 million authenticated participants across 34 countries with the lowest participant fraud rate in the industry.
- Forrester Total Economic Impact study found 415% ROI with UserTesting.
- Named a Leader in the Forrester Experience Research Platforms Wave.
- Unlimited users across the enterprise with no per-seat charges on all plans.
How It Works
Teams ask any question about an app, experience, or content through the test builder. The platform recruits matching participants from its network of 7 million authenticated people. Teams watch and hear customers respond in their own words through unmoderated tests, moderated live conversations, or surveys. AI generates insight summaries and sentiment analysis, and teams share findings across the organization through integrations with Slack, Jira, Figma, and other tools.
Use Cases
- UX researchers — recruit niche B2B audiences such as doctors, developers, and financial analysts for moderated or unmoderated studies.
- Product managers — validate feature concepts early by running prototype tests and reviewing AI-generated insight summaries.
- Design teams — gather feedback directly inside Figma using the UserTesting for Figma plugin without breaking their workflow.
- Marketing teams — test campaign content and landing pages with target demographics to improve conversion before launch.
- Enterprise customer experience teams — scale insights across multiple business units using team-based unlimited testing plans.
- Mobile app teams — run mobile-specific testing to evaluate usability across different devices and operating systems.
Why Choose This Product
UserTesting is best suited for enterprise organizations that need a large, authenticated participant panel and AI-powered analysis to make faster customer-informed decisions. The platform offers flexible consumption and unlimited testing plans. Pricing is not publicly listed and requires contacting sales, which may be a barrier for smaller teams or individual researchers.
