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Users Know

Updated: Sep 5, 2026

Learn user-centered product design from author Laura Klein β€” read Build Better Products, listen to the What is Wrong with UX podcast, and get consulting help.

Users Know

About Users Know

Overview

Users Know is a resource hub created by Laura Klein, author of Build Better Products and UX for Lean Startups. It offers books, a podcast, and consulting services focused on user-centered product design and management.

The site helps product managers, designers, and entrepreneurs make better decisions about what to build next by providing practical frameworks and advice. Unlike generic product blogs, Users Know draws directly from Klein's published methodologies on user research and lean UX practices.

Key Benefits

  • Learn a modern approach to building successful user-centered products from an established author in the field.
  • Access practical frameworks for deciding what to build next to deliver value to customers.
  • Listen to the What is Wrong with UX podcast for detailed discussions on user experience design.
  • Contact the author directly for consulting on product management and design.

How It Works

Visitors browse the site to read blog posts, purchase the book Build Better Products from Amazon or Rosenfeld Media, or listen to the What is Wrong with UX podcast. Those seeking personalized guidance can use the Contact page to ask questions about product management, design, or hiring Users Know for consulting work.

Use Cases

  • Product managers use the book and blog to make better decisions about what to build next.
  • Designers apply user-centered product frameworks from Build Better Products to their daily work.
  • Entrepreneurs struggling with product direction use the resources to deliver value to customers.
  • UX practitioners listen to the What is Wrong with UX podcast for detailed discussions on user experience design.

Why Choose This Product

Users Know is best suited for product managers, designers, and entrepreneurs who want practical, author-backed guidance on user-centered product development. The resources are created by Laura Klein, an established author in the UX and product management space, offering books, a podcast, and direct consulting contact.

Users Know Pros & Cons

Strengths
  • Authored by established UX expert Laura Klein
  • Practical book on user-centered product development
  • Free blog and podcast resources available
  • Direct consulting contact available

Key Features

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Build Better Products book

A practical guide for product managers, designers, and entrepreneurs on building successful user-centered products, available on Amazon and Rosenfeld Media.

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What is Wrong with UX podcast

A podcast where Laura Klein and a co-host discuss user experience design and how to make products suck slightly less.

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Product management blog

Blog posts covering product management, design decisions, and user research topics.

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Consulting contact

Visitors can contact Laura Klein directly to hire Users Know for product management and design consulting.

Users Know Pricing

Free
Free

Pricing extracted from the product website and may change. Check the source for current details.

How Users Know compares

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Users KnowThis
Starting priceFree$199β€”Free
Pricing modelFreePaidcontact_salesFree
PlatformsWebβ€”β€”Web
Top features
  • Build Better Products book
  • What is Wrong with UX podcast
  • Product management blog
  • Live Online Training
  • Self-Paced Courses
  • UX Certification
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  • Design Foundations
  • Component Library
  • Design Tokens
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