About BUSINESSNEXT
Overview
BUSINESSNEXT is an autonomous operating platform for banking and financial services. It serves retail banking, corporate banking, insurance, and wealth management with specialist AI agents for workforce and customer operations.
The platform is trusted by 1 million+ users and manages over 1 billion customers across 50+ countries. It unifies customer experience, workforce empowerment, and partner enablement, giving employees a 360-view customer dashboard and action centre.
Key Benefits
- Runs operations autonomously from lead qualification to loan disbursement through APIs, agents, and intelligent workflows
- Connects 170+ ready connectors to deliver faster, easier lending experiences
- Creates digital journeys with low-code, no-code designers
- Keeps every autonomous action policy-checked, auditable, and explainable
- Deploys on any public, private, or hybrid cloud with no proprietary lock-in
- Supports PCI DSS, GDPR, and ISO compliance with private landing zones
How It Works
Every request passes through a cognitive stack: the system understands what needs to be done, enriches it with real-time customer and business context, and executes with built-in risk governance, with no manual steps in between. AI agents, partner systems, and MCP tools connect directly to the platform's intelligence layer without screens, and humans step in only for judgment decisions.
Use Cases
- Retail banks speed up customer onboarding and lead conversion
- Corporate banks run lending and account operations on a unified platform
- Insurers deliver end-to-end, omnichannel, timely resolutions for customer issues
- Wealth managers maximize customer lifecycle value across lines of business
- Customer service teams cut average service turnaround time
- Partners capture and nurture customers across channels to grow revenue and coverage
Why Choose This Product
BUSINESSNEXT ships ready-to-use industry editions for retail banking, corporate banking, and insurance, with agent-level access control, fail-safe escalation, and compliance validation built into the architecture. Forrester recognized it in the Forrester Wave Financial Services CRM 2023, and Deloitte India entered a strategic alliance to accelerate innovation in banking and insurance across APAC and the Middle East.
BUSINESSNEXT Pros & Cons
- Serves 1 million+ users in the banking and insurance industry
- Manages 1 billion+ customers on the platform
- Provides 170+ ready connectors for lending operations
- Named in the Forrester Wave Financial Services CRM 2023
- Deployable on any cloud with no proprietary lock-in
Key Features
Agentic AI agents
Deploys specialist AI agents for workforce and customer operations across banking and financial services.
Headless API-first architecture
Runs every operation from lead qualification to loan disbursement through APIs, agents, and intelligent workflows with no UI required.
Self-governing automation
Every autonomous action is policy-checked, auditable, and explainable, with agent-level access control and fail-safe escalation built in.
Low-code no-code designers
Creates rewarding digital journeys using low-code, no-code design tools.
170+ ready connectors
Connects to 170+ ready connectors for faster lending experiences and other financial operations.
Data Cloud
Unleashes the power of the platform's Data Cloud for analytics and insight.
Multi-cloud deployment
Runs on any public, private, or hybrid cloud with private landing zones and no proprietary lock-in.
Compliance and security
Enables PCI DSS, GDPR, ISO, and other compliance standards with built-in agile security capabilities.
360-degree customer dashboard
Gives employees a 360-view customer dashboard and action centre to control interactions.
Industry editions
Offers ready-to-use editions for retail banking, corporate banking, and insurance right out of the box.
BUSINESSNEXT Pricing
Pricing extracted from the product website and may change. Check the source for current details.