About Botpress | The enterprise-grade AI agent platform for customer support
Overview
Botpress is an enterprise-grade AI agent platform for customer support. Its AI-native agents take real action on refunds, account updates, and multi-step workflows instead of passing complexity back to your support team.
The platform runs on top of your existing helpdesk or as a standalone system called Botpress Desk. No engineering resources are needed to go live, since agents are built with natural language and connected via OAuth.
Founded in 2019 and headquartered in Montreal, Botpress reports more than 750,000 AI agents built and 10 years of AI infrastructure experience.
Key Benefits
- Agents resolve tickets end-to-end without pulling in your support team
- Takes real action on refunds, account updates, and order corrections
- No per-seat cost, with AI usage included in the plan
- Hands off to humans with full context, never a cold handoff
- Learns from every resolution so future similar tickets are handled automatically
- Launches in days without developers, built with plain language
How It Works
Describe what your AI agent should do in plain language, connect it to knowledge bases and tools, and publish it to your channels. The agent handles tickets end-to-end, escalates to a person when rules say it should, and learns from each resolution to improve over time.
Use Cases
- B2B SaaS companies resolve plan changes and account errors without routing tickets to staff
- E-commerce businesses reissue shipments and correct addresses automatically
- Fintech teams approve and issue refunds under the same conditions a human agent would
- Support teams run proactive outreach before limits, renewals, or changes reach customers
- Helpdesk managers keep their existing helpdesk while adding an AI layer on top
Why Choose This Product
Botpress connects to your existing helpdesk in minutes with no migration, or stands alone as a full ticket management system. The platform is SOC 2 certified, GDPR compliant, and penetration tested by KPMG, running on AWS with automatic scaling.
Botpress | The enterprise-grade AI agent platform for customer support Pros & Cons
- SOC 2 certified, GDPR compliant, and penetration tested by KPMG
- No per-seat cost, with AI usage included in plans
- Free plan available with no credit card required
- No engineering required to build agents in plain language
- Works on top of an existing helpdesk with no migration
Key Features
Multi-step workflows
Agents coordinate several systems in one motion by updating the record, triggering the next step, and closing the loop.
Refund handling
Agents approve and issue refunds directly under the same conditions a human agent would.
Account updates
Agents change a plan, update billing details, or correct an account error without routing it to your team.
Order corrections
Agents reissue a shipment, correct an address, or replace a damaged order without a human touching the ticket.
Proactive outreach
Agents reach out before the customer does when a limit, renewal, or change is coming.
Hot handoff
Escalated tickets reach a human with conversation history, account details, and troubleshooting steps already attempted.
Continuous learning
One resolution becomes permanent knowledge so every future similar ticket is handled automatically.
Prompt-based building
Botpress Viber builds, tests, and publishes a working AI agent from a plain-language prompt with no nodes or code.
Reusable playbooks
Playbooks define reusable procedures for specific goals and multi-step tasks, applied every time conditions are met.
Botpress | The enterprise-grade AI agent platform for customer support Pricing
View full pricing →- 25 conversations, no top-ups or overages
- 3 seats
- 3 AI agents
- Resolution SLA
- Help Center for customer self-service
- Community support
- 250 conversations per month included
- $25 AI usage included
- Unlimited AI agents
- Whitelabel webchat
- Help Center with custom domain
- Technical support via live chat
- 1,500 conversations per month included
- $150 AI usage included
- Unlimited seats
- Teams, routing & RBAC
- Team analytics
- Real-time collaboration in Studio
- Custom conversation volume and pricing
- Dedicated support engineer
- Uptime SLA
- Security review
- Custom storage and voice channel
| Feature | Free Free/mo | Plus $150/mo | Team $750/mo | Enterprise Custom |
|---|---|---|---|---|
| 25 conversations, no top-ups or overages | ||||
| 3 seats | ||||
| 3 AI agents | ||||
| Resolution SLA | ||||
| Help Center for customer self-service | ||||
| Community support | ||||
| 250 conversations per month included | ||||
| $25 AI usage included | ||||
| Unlimited AI agents | ||||
| Whitelabel webchat | ||||
| Help Center with custom domain | ||||
| Technical support via live chat | ||||
| 1,500 conversations per month included | ||||
| $150 AI usage included | ||||
| Unlimited seats | ||||
| Teams, routing & RBAC | ||||
| Team analytics | ||||
| Real-time collaboration in Studio | ||||
| Custom conversation volume and pricing | ||||
| Dedicated support engineer | ||||
| Uptime SLA | ||||
| Security review | ||||
| Custom storage and voice channel |
Pricing extracted from the product website and may change. Check the source for current details.
Frequently asked questions about Botpress | The enterprise-grade AI agent platform for customer support
What counts as a conversation?
Any exchange with at least two messages from the end user in the billing month counts as a conversation. A conversation spanning two months counts in both months, multiple anonymous sessions count separately, and for voice calls 3 minutes counts as 1 conversation. AI-only and human-assisted conversations are counted the same.
What happens when I hit my conversation limit?
You never get cut off. Once you reach 95% of your quota, a pack of 100 conversations is automatically added to your account. You are notified at 75% and 100% of your quota and on every pack purchase. Packs persist month-to-month until you remove them, but unused conversations expire at month end.
Can I turn off auto-recharge for conversation packs?
No. Pausing conversations means pausing the product entirely, whether an AI agent or a human is handling it. Instead you receive early warnings at 75% and 100% so you can right-size your plan before overages kick in.
How do AI spend credit grants work?
When your workspace reaches 95% of its AI spend limit, Botpress automatically purchases a $10 credit grant of AI spend on your behalf, sold at cost. Unlike conversation packs, credit grants do not expire at month end and unused balance carries over for up to 12 months. Auto-recharge is not available on Free plans.
Why do you price on conversations instead of resolutions?
Conversations are predictable, so you know your monthly cost before the month starts. Resolution pricing creates disputes over what resolved means and raises your bill when your bot gets smarter. With conversation pricing, a better bot means lower headcount cost rather than a higher invoice.
Do I need to know how to code to use Botpress Viber?
No. You describe what the AI agent should do in plain language, and there is no visual builder or workflow canvas involved. Botpress Viber handles the configuration and builds, tests, and publishes a working AI agent from your prompt.