Help Scout vs zendesk

Compare Help Scout and zendesk on the same questions, with pricing terms and sources shown where they are known.

Help Scout

Customer service platform that unifies inbox, AI, knowledge base, and messaging so teams resolve more conversations and build lasting customer relationships.

View Help Scout

zendesk

AI-first customer and employee service platform trusted by 200,000+ companies — resolve support issues faster across chat, email, voice, and more.

View zendesk

Comparison table

Unknown means no reliable value is stored, not that a feature is missing.

Facts compared for Help Scout and zendesk
QuestionHelp Scoutzendesk
Pricing modelSame for bothFreemiumFreemium
Free planSame for bothYesYes
PlatformsDiffersAndroid, iOS, WebWeb
Listed featuresDiffers
  • Shared Inbox
  • AI Agents
  • Knowledge Base
  • In-app Messages
  • Insights & Analytics
  • Autonomous AI Agents
  • AI Copilot
  • Ticketing System
  • Contact Center Voice
  • Reporting and Analytics

Pricing and limits

Plans can differ in scope, region and billing terms, so compare plan names rather than assuming equivalence.

Help Scout

Free plan: Yes

Subscriptions

  • Free: Free, per month
  • Standard: $25, per month
  • Plus: $45, per month
  • Pro: $75, per month
Official pricing page

Pricing verification date unknown.

zendesk

Free plan: Yes

Paid pricing could not be verified.

Pricing verification date unknown.

Related pages